Shippings and Returns
Shipping worldwide:
Shipping is free all over the world by Fedex or Dhl courier.
International shipments will be made via courier Fedex or Dhl, the delivery times are 2/3 days for Europe and for the rest of the world 3/5 days.
All products are shipped from our store site in Naples (Italy)
Orders placed after Friday afternoon, Saturday and Sunday will be processed on Monday.
Shipments are traceable, after the goods have been shipped you will receive an email with the tracking number to track the shipping status on DHL or Fedex web-sites.
For orders from outside the EU will be charged customs import charges when the package reaches its destination country.
These costs are borne by the recipient and are treated by the carrier.
Orders placed before December 19th at 2.00pm are delivered in time for Christmas ( Worldwide )
Returns and changes:
We accept your request for replacement or return with maximum availability.
The return request must be made within 14 days of receiving the order.
In view of Christmas for orders placed from November 25th, returns or exchanges are extended until January 15th.
Replacement or return can only be made if the item received has not been used and is in perfect condition (including the original packaging).
In Italy the return shipment is free and takes place with the collection of our Gls courier, for all other countries the return shipment is charged to the customer using our Fedex or DHL courier.
The cost of shipping will be communicated in advance by email.
The request for the return must be made by e-mail indicating the order number or by completing the return request form on this link.
You do not have to make the shipment but wait for the collection of our Gls courier for Italy and Fedex or Dhl for the rest of the world.
The refund will be made using the same payment method used for the initial transaction.